FAQ's

Q. What is difference in New Visions high-speed broadband vs. Cable or DSL?

A. The cable industry is using their existing cable network that was originally designed for one-way video. Although they have spent billions of dollars to upgrade their infrastructure, their network is still an asynchronous data network. That is, their download speeds and upload speeds are not the same. You’ll notice that cable companies advertise download speeds but very seldom discuss upload speeds.

DSL is an offering from your local telephone company. It utilizes their existing 100-year-old telephone network. DSL uses the same asynchronous network as we listed above.

New Visions is utilizing a new high-speed network specifically designed to meet the demands now and in the future. Our system utilizes a synchronous data network. Our network is designed to provide download and upload data speeds that can be the same.

Q. What is a community network?

A. A community network is a network that is shared by a large volume of subscribers. The cable industry typically uses this type of network. In this design, the more users that are on the network at the same time, the slower the individual network becomes. That is why you see advertisement that uses phrases as speeds “up to” or “burstable to”. Depending on the time of day, your use of this type of network may be fast or substantially slower.

Q. Does New Visions utilize this type of network?

A. No. We utilize the latest of technologies that provides consistent high-speeds at any time of the day.

Q. What does “up to” and “burstable” mean?

A. When a cable industry advertises “up to” and “burstable” speeds it typically means at certain times of the day you may see speeds that they are advertising. Typically, if you are using the Internet during peak periods, the download data speeds are much slower.

New Visions offers a network that utilizes the latest in technologies. Our upload and download speeds are consistent at any time of the day.

Q. What type of introductory offers does New Visions provide?

A. Unlike the cable and telephone industry, we do not feel it is necessary to offer special deals only to have your prices increase substantially at a later date. We believe we offer a fair affordable price with no gimmicks or contracts required.

Q. What type of speeds are currently being offered?

A. New Visions is currently offering consistent speeds of 10 Mbps download and 5 Mbps upload.

In Central New York, Cable typically offers speeds of “up to” 5Mpbs download and “up to” 1 Mbps upload. During peak periods of the day, slower speeds are typically experienced. For an additional price, the cable industry does offer a premium package where “burstable” download speeds are faster.

DSL offers typical speeds of 768 Kbps download and 256Kbps upload. It is not available in all areas in which the telephone company operates. Faster speeds at a premium price are offered in select areas.

Q. Is there any difference between New Visions telephone service and the cable company’s telephone service?

A. New Visions offers an array of features that we believe is unmatched by the cable industries telephone offering. A major difference is when electrical power is lost in your home. The cable company’s telephone will not work. New Visions telephone service will work even during a power outage.

Q. Can I use your service with my home alarm or security system or personal emergency response services company?

A. Most security systems have 8-hour battery back-up, so, if power is lost your security
system will still work. 'Unlike the cable industry, with New Visions K-phone service,
your phone still works if power is lost. So, if an security alarm or smoke detector
goes off while power is out, our phone line is still working to allow your security
system to dial your monitoring station.

Q. Do you provide 911 or E911 services?

A. Our service is compliant with the regulatory mandates for VoIP providers to support 911 Emergency Calling services in both the United States and Canada.

Q. Will I be able to dial Directory Assistance (411) from my New Visions number?

A. Yes. Simply dial 411 from your telephone.

Q. Do I need a router with your system?

A. No. If you use a personal computer, it can be directly connected to our modem.

Q. Will a router work with your system?

A. Yes. Any industry standard router will work with our system